Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through TravelChain.Asia and through communications related to our travel services, customer support and business partnership activities.

It does not automatically apply to independent websites, platforms or travel providers that have their own privacy policies and data practices.

2. Information We May Collect

The information we collect depends on how you use TravelChain.Asia and what services you request. It may include:

Contact and identity information

• Name
• Email address
• Telephone number
• Country, nationality or location information where relevant and provided by you
• Other contact details you choose to provide

Travel and service request information

• Destination and travel dates
• Number of travelers
• Hotel or accommodation preferences
• Transportation, tour, cruise or activity requirements
• Budget information where you choose to provide it
• Dietary, accessibility, religious or other special travel requirements
• Itinerary details and other information included in your request

Technical and usage information

• IP address
• Browser and device information
• Pages viewed and interactions with the website
• Referral source
• Campaign or UTM information
• Approximate geographic information derived from technical data
• Session, traffic and website performance information

Communication and transaction information

• Emails and messages exchanged with our team
• Proposal and quotation information
• Booking and service confirmation details
• Payment status or transaction references where relevant
• Support history and service-related communications

3. How We Collect Information

We may collect information when you browse or interact with TravelChain.Asia, submit a Request a Proposal, send us an email, contact us by telephone, request travel services, submit business partnership information, subscribe to updates or interact with website features.

We may also receive information from travel providers or service partners where this is reasonably necessary to manage a request, booking, support issue or business relationship.

4. How We Use Your Information

• Respond to enquiries and travel requests
• Prepare travel proposals, recommendations and quotations
• Identify and coordinate suitable hotels, tours, cruises, transportation and other services
• Process and support travel bookings
• Communicate with you before, during or after a requested service
• Provide customer support
• Manage business partnership enquiries and relationships
• Improve our website, content, products and services
• Understand website usage and campaign performance
• Help prevent spam, fraud, misuse and security incidents
• Comply with legal, accounting or regulatory requirements where applicable

5. Request a Proposal Data

When you submit a Request a Proposal, we use the information you provide to understand your travel needs and identify suitable services and travel providers.

Depending on your request, relevant information may need to be shared with selected travel providers so they can confirm availability, pricing or service conditions.

6. Business Partner Information

Travel businesses may submit information to TravelChain.Asia through our Business Partnerships page, email or other business communications.

This may include company name, contact person, position, email, telephone number, business address or service area, products and services, rate sheets, images, brochures, documents and other partnership materials.

We may use this information to evaluate partnership opportunities, communicate with the business, develop travel products, maintain supplier information and manage B2B relationships.

7. Sharing Information with Travel Providers

To arrange or support a requested travel service, TravelChain.Asia may share relevant information with hotels, resorts, cruise operators, tour companies, transportation providers, restaurants, attractions or other service providers.

Independent service providers may process personal information under their own privacy policies and legal responsibilities.

8. Other Service Providers

We may use technology and professional service providers to operate TravelChain.Asia and support our business, including hosting, email, analytics, security, customer support, payment, data storage or other infrastructure providers.

9. We Do Not Sell Personal Information

Where information is shared with travel providers, technology providers or other service partners, it is for purposes related to your request, our services, website operation, security or other legitimate business and legal needs described in this Policy.

10. Cookies, Analytics and Website Usage

TravelChain.Asia may use cookies, local storage, analytics technologies and server-side logs to understand how the website is used and to improve performance, content and user experience.

These technologies may collect pages visited, session activity, referral source, browser and device type, IP address, approximate country or city, campaign information and technical performance data.

Where required by applicable law, we may provide choices or consent controls for non-essential cookies or similar technologies.

11. Legal Basis for Processing

Depending on applicable law and the nature of the service, we may process personal information based on your consent, steps taken at your request before entering into a transaction, performance of a booking or business arrangement, compliance with legal obligations, or legitimate business interests such as customer support, security, analytics and service improvement.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining booking or business records, resolving disputes, meeting accounting requirements, preventing misuse and complying with legal obligations.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, accidental loss, alteration or disclosure.

No website, network or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have the right to ask what personal information we hold about you, request correction, request deletion in appropriate circumstances, withdraw consent where applicable, object to certain processing, or ask how your information is used or shared.

To make a privacy request, contact [email protected]. We may need to verify your identity before processing certain requests.

15. Marketing Communications

If you choose to receive newsletters, travel inspiration or promotional communications from TravelChain.Asia, we may use your contact information for those purposes.

You may unsubscribe from marketing communications at any time. Service-related communications such as booking confirmations, proposal responses and support messages are not treated as optional marketing messages.

16. International Processing and Data Transfers

TravelChain.Asia serves travelers and business partners from different countries. Personal information may therefore be processed or stored using service providers or travel partners located in Vietnam or other countries.

Where cross-border processing occurs, we aim to use reasonable safeguards and handle information in accordance with applicable legal requirements.

17. Children’s Privacy

TravelChain.Asia is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

For family travel, a parent, guardian or responsible adult may provide information about children where reasonably necessary to arrange requested travel services.

18. Third-Party Websites and Social Media

TravelChain.Asia may contain links to third-party websites, travel providers and social media platforms such as Facebook, Instagram, YouTube or TikTok.

Those services operate under their own privacy policies and terms. TravelChain.Asia is not responsible for the privacy practices of independent third-party websites or platforms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

20. Contact Us

If you have questions about this Privacy Policy, how your information is handled or would like to make a privacy-related request, please contact us.